Terms & Conditions
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What if I receive a defective piece?
We're sorry if this happens and we will make it right. To raise a defect claim, you must have an unboxing video — shot at the time of opening your package, without interruption, clearly showing the sealed packaging before it is opened. Claims without an unboxing video cannot be accepted. Report the defect within 48 hours of delivery at [your email] with your video and photographs attached.
Will my piece tarnish?
Demi fine jewellery can tarnish over time with regular wear — this is the honest behaviour of real materials and is not a defect. With the right care it is minimal and slow. A gentle wipe with a soft cloth regularly will keep your piece looking its best.
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What payment methods do you accept?
We accept [UPI / credit & debit cards / net banking / insert your payment methods]. All transactions are processed securely.
By accessing marksofcharm.com or placing an order with Marks of Charm, you agree to the following terms and conditions. Please read them carefully.
1. General
Marks of Charm is a demi fine jewellery brand. All products listed on our website are subject to availability. We reserve the right to update or discontinue any product without prior notice.
2. Orders & Payments
All orders are confirmed only upon successful payment. We accept payments through the methods listed at checkout. Prices displayed are in Indian Rupees (INR) unless stated otherwise.
We reserve the right to cancel any order in cases of pricing errors, stock unavailability, or suspected fraud. In such cases, a full refund will be issued.
3. Exchange Policy
At Marks of Charm, we take great care in packaging and quality-checking every piece before dispatch. Please read our exchange policy carefully:
• Exchanges are accepted only in the case of a manufacturing defect or a size issue.
• No exchanges or returns will be accepted for any other reason, including change of mind or preference.
• Exchange requests must be raised within 48 hours of receiving your order by writing to marksofcharm@gmail.com with your order details and photographs.
• The item must be unused, unworn, and returned in its original packaging.
• Once verified, we will arrange for an exchange at no additional cost.
We do not offer refunds except in cases where the product is out of stock and an exchange cannot be fulfilled.
4. Product Descriptions
We make every effort to display our products as accurately as possible. However, slight variations in colour, texture, or finish may occur due to screen settings or the handcrafted nature of our jewellery. These are not considered defects.
5. Intellectual Property
All content on marksofcharm.com — including photographs, designs, text, and branding — is the intellectual property of Marks of Charm and may not be copied, reproduced, or used without prior written permission.
6. Limitation of Liability
Marks of Charm is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.
7. Privacy
Your use of our website is also governed by our Privacy Policy, which forms part of these Terms & Conditions.
8. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes your acceptance of the updated terms.
9. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India.
10. Contact Us
For any questions regarding these terms, please reach us at:
Email: marksofcharm@gmail.com
Website: marksofcharm.com