FAQ's
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What if I receive a defective piece?
We're sorry if this happens and we will make it right. To raise a defect claim, you must have an unboxing video — shot at the time of opening your package, without interruption, clearly showing the sealed packaging before it is opened. Claims without an unboxing video cannot be accepted. Report the defect within 48 hours of delivery at [your email] with your video and photographs attached.
Will my piece tarnish?
Demi fine jewellery can tarnish over time with regular wear — this is the honest behaviour of real materials and is not a defect. With the right care it is minimal and slow. A gentle wipe with a soft cloth regularly will keep your piece looking its best.
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What payment methods do you accept?
We accept [UPI / credit & debit cards / net banking / insert your payment methods]. All transactions are processed securely.