Privacy Policy
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What if I receive a defective piece?
We're sorry if this happens and we will make it right. To raise a defect claim, you must have an unboxing video — shot at the time of opening your package, without interruption, clearly showing the sealed packaging before it is opened. Claims without an unboxing video cannot be accepted. Report the defect within 48 hours of delivery at [your email] with your video and photographs attached.
Will my piece tarnish?
Demi fine jewellery can tarnish over time with regular wear — this is the honest behaviour of real materials and is not a defect. With the right care it is minimal and slow. A gentle wipe with a soft cloth regularly will keep your piece looking its best.
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What payment methods do you accept?
We accept [UPI / credit & debit cards / net banking / insert your payment methods]. All transactions are processed securely.
At Marks of Charm, we value the trust you place in us when you shop with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you place an order or browse our website, we may collect:
• Your name, email address, phone number, and delivery address
• Payment details (processed securely — we do not store card information)
• Browsing data such as pages visited, device type, and IP address
• Any messages or enquiries you send us
2. How We Use Your Information
The information collected is used solely to:
• Process and fulfil your orders
• Communicate with you about your purchase or enquiries
• Send updates or offers if you have opted in
• Improve our website and customer experience
We do not sell, rent, or share your personal data with third parties, except as required to fulfil your order (e.g., courier services).
3. Data Security
Your data is stored securely and handled with care. All transactions on marksofcharm.com are encrypted. We take reasonable steps to protect your information from unauthorised access.
4. Cookies
Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings at any time.
5. Third-Party Links
Our website may contain links to third-party platforms (such as Instagram or payment gateways). We are not responsible for the privacy practices of those platforms.
6. Your Rights
You have the right to:
• Request access to the personal data we hold about you
• Ask us to correct or delete your information
• Opt out of marketing communications at any time
To exercise any of these rights, please write to us at marksofcharm@gmail.com.
7. Contact
For any privacy-related concerns, reach us at: marksofcharm@gmail.com
Website: marksofcharm.com