Returns & Exchange
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What if I receive a defective piece?
We're sorry if this happens and we will make it right. To raise a defect claim, you must have an unboxing video — shot at the time of opening your package, without interruption, clearly showing the sealed packaging before it is opened. Claims without an unboxing video cannot be accepted. Report the defect within 48 hours of delivery at [your email] with your video and photographs attached.
Will my piece tarnish?
Demi fine jewellery can tarnish over time with regular wear — this is the honest behaviour of real materials and is not a defect. With the right care it is minimal and slow. A gentle wipe with a soft cloth regularly will keep your piece looking its best.
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What payment methods do you accept?
We accept [UPI / credit & debit cards / net banking / insert your payment methods]. All transactions are processed securely.
Every piece at Marks of Charm is designed deliberately, crafted in limited numbers, and sent to you with care. Because of this, all sales are final.
We do not offer returns or exchanges based on change of mind, sizing preference, or personal taste. We encourage you to read product descriptions carefully, reach out to us before purchasing if you have any questions, and choose slowly — the way the pieces themselves were made.
The one exception — manufacturing defects
If your piece arrives with a manufacturing defect, we will make it right. No questions, no resistance. But we do ask you to follow the process below so we can resolve it quickly and fairly.
How to raise a defect claim
Step 1 — Shoot your unboxing video
The moment your order arrives, before you open it, start recording. Your video must show the sealed packaging clearly before it is opened, and continue uninterrupted until the piece is fully out of the box. This video is non-negotiable. Claims raised without an unboxing video cannot be accepted under any circumstances — no exceptions.
Step 2 — Check your piece within 48 hours
Inspect your piece carefully as soon as it arrives. Defect claims must be raised within 48 hours of your delivery confirmation. Claims raised after this window will not be accepted.
Step 3 — Write to us
Email us at marksofcharm@gmail.com with the subject line: Defect Claim — Order #[your order number]
Include the following:
— Your unboxing video
— Clear photographs of the defect
— A brief description of what you received
Step 4 — We review and respond
Once we receive your claim, we will review it within 3–5 business days and come back to you with a resolution.
What qualifies as a manufacturing defect
— A broken or faulty clasp straight out of packaging
— A structural issue with the piece that existed before delivery
— A significant finish error from production — deep scratches, missing plating, visible casting flaws
What does not qualify
— Tarnishing over time due to regular wear
— Damage caused by water, perfume, lotions, heat, or improper storage after delivery
— Minor variations in finish or colour — these are natural characteristics of handcrafted demi fine jewellery, not defects
— Change of mind after purchase
— Jewellery that has been worn, altered, or resized
What we offer for verified defects
Upon verification of a genuine manufacturing defect we will offer one of the following —
— A replacement of the same piece, subject to availability. Because our pieces are limited, a replacement may not always be possible.
— A store credit of equivalent value, valid for 6 months from the date of issue, to be used on any available piece on our website.
Refunds to the original payment method are at our sole discretion and will only be considered if neither of the above options is possible.
A note on our limited pieces
Because every design at Marks of Charm exists in limited numbers, we cannot guarantee a like-for-like replacement in every case. This is the nature of what we make. We will always do our best to find a resolution that feels fair.
Questions before you purchase?
We would much rather answer your questions before you order than resolve a disappointment after. Write to us at marksofcharm@gmail.com — a real person will respond within 2 business days.