Shipping Policy
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What if I receive a defective piece?
We're sorry if this happens and we will make it right. To raise a defect claim, you must have an unboxing video — shot at the time of opening your package, without interruption, clearly showing the sealed packaging before it is opened. Claims without an unboxing video cannot be accepted. Report the defect within 48 hours of delivery at [your email] with your video and photographs attached.
Will my piece tarnish?
Demi fine jewellery can tarnish over time with regular wear — this is the honest behaviour of real materials and is not a defect. With the right care it is minimal and slow. A gentle wipe with a soft cloth regularly will keep your piece looking its best.
Can I cancel or modify my order after placing it?
No. Once an order is placed it cannot be cancelled or modified. Please review your selection carefully before completing your purchase.
What payment methods do you accept?
We accept [UPI / credit & debit cards / net banking / insert your payment methods]. All transactions are processed securely.
At Marks of Charm, every piece is crafted with care and dispatched with equal attention. Please read our shipping policy carefully before placing your order.
1. Processing Time
All orders are processed within 3–5 business days from the date of purchase. As each piece is made with intention, please allow this time before your order is dispatched.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Once dispatched, estimated delivery timelines are:
• Domestic (India): 5–8 business days
• International: 10–20 business days, depending on location
These are estimated timelines and may vary due to courier delays, customs, or other factors beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout. We occasionally offer free shipping on select orders or during promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to monitor your delivery. For any tracking issues, please contact us at marksofcharm@gmail.com.
5. Customs & Duties (International Orders)
For international orders, customs duties, taxes, or import fees may be applicable depending on the destination country. These charges are the sole responsibility of the buyer. Marks of Charm is not liable for any delays caused by customs.
6. Incorrect Address
Please ensure your shipping address is complete and correct at the time of placing the order. We are not responsible for delays or non-delivery due to an incorrect address provided by the customer.
7. Damaged in Transit
If your order arrives damaged due to transit, please contact us within 48 hours of delivery at marksofcharm@gmail.com with photographs of the damage. We will assess the situation and work towards a resolution.
8. Contact
For all shipping queries: marksofcharm@gmail.com
Website: marksofcharm.com